{"id":109,"date":"2017-02-27T13:50:55","date_gmt":"2017-02-27T05:50:55","guid":{"rendered":"https:\/\/pianomalaysia.com\/new\/?page_id=109"},"modified":"2020-11-24T17:07:52","modified_gmt":"2020-11-24T09:07:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/pianomalaysia.com\/new\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-av_section-31779286dc2676a8567fef3678c764df main_color avia-section-default avia-no-shadow  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-109'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-2c6def348de833e8b9960e22fc5c8757\">\n#top .av-special-heading.av-av_heading-2c6def348de833e8b9960e22fc5c8757{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-2c6def348de833e8b9960e22fc5c8757 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-2c6def348de833e8b9960e22fc5c8757 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-2c6def348de833e8b9960e22fc5c8757 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  >Frequently Asked Questions (FAQs)<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-av_textblock-396ddf1f42196ca838231e61a4602801 '  ><div class='avia_textblock' ><p style=\"text-align: center;\">Pre-sales questions, payment and delivery procedures, technical enquiries and more.<\/p>\n<\/div><\/section>\n\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-fbebcb4fe7f7f93a621d8b6783460008\">\n#top .hr.hr-invisible.av-av_hr-fbebcb4fe7f7f93a621d8b6783460008{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-av_hr-fbebcb4fe7f7f93a621d8b6783460008 hr-invisible  avia-builder-el-4  el_after_av_codeblock  el_before_av_one_third '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_one_third-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_third-6126cab7d8fab8d08143dd2dacdf673c av_one_third  avia-builder-el-5  el_after_av_hr  el_before_av_one_third  first flex_column_div av-zero-column-padding  '     ><article  class='iconbox iconbox_top av-av_icon_box-4e833f652e328007b175ea4a6c61b5bd  avia-builder-el-6  avia-builder-el-no-sibling  main_color' ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Pre-Sales\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title ' >Pre-Sales<\/h3><\/header><div class='iconbox_content_container ' ><p>Common questions or doubts before&nbsp;buying a recon piano<br \/>\n<a href=\"https:\/\/pianomalaysia.com\/new\/faqs\/#presales\">read more<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-0aa7055fe62c3622faec82866afbaeb2\">\n.flex_column.av-av_one_third-0aa7055fe62c3622faec82866afbaeb2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_third-0aa7055fe62c3622faec82866afbaeb2 av_one_third  avia-builder-el-7  el_after_av_one_third  el_before_av_one_third  flex_column_div av-zero-column-padding  '     ><article  class='iconbox iconbox_top av-av_icon_box-6267b872f4d20c517853d2f7f1bf76a1  avia-builder-el-8  avia-builder-el-no-sibling  main_color' ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Products\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue852' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title ' >Products<\/h3><\/header><div class='iconbox_content_container ' ><p>Common questions&nbsp;related to piano pricing, delivery etc<br \/>\n<a href=\"https:\/\/pianomalaysia.com\/new\/faqs\/#products\">read more<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-0aa7055fe62c3622faec82866afbaeb2\">\n.flex_column.av-av_one_third-0aa7055fe62c3622faec82866afbaeb2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_third-0aa7055fe62c3622faec82866afbaeb2 av_one_third  avia-builder-el-9  el_after_av_one_third  el_before_av_codeblock  flex_column_div av-zero-column-padding  '     ><article  class='iconbox iconbox_top av-av_icon_box-b4674dc543025b50de0130854e251468  avia-builder-el-10  avia-builder-el-no-sibling  main_color' ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Services\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue855' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title ' >Services<\/h3><\/header><div class='iconbox_content_container ' ><p>Common questions&nbsp;related on technical or&nbsp;piano services<br \/>\n<a href=\"https:\/\/pianomalaysia.com\/new\/faqs\/#services\">read more<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-109'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c av_one_full  avia-builder-el-12  el_after_av_section  el_before_av_hr  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-a21d2fcb0e2f8ec243373d19f502dfbf\">\n#top .av-special-heading.av-av_heading-a21d2fcb0e2f8ec243373d19f502dfbf{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-a21d2fcb0e2f8ec243373d19f502dfbf .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-a21d2fcb0e2f8ec243373d19f502dfbf .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-a21d2fcb0e2f8ec243373d19f502dfbf av-special-heading-h3 blockquote modern-quote  avia-builder-el-13  el_before_av_toggle_container  avia-builder-el-first '><h3 class='av-special-heading-tag '  >Pre-Sales Questions<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<div  class='togglecontainer av-av_toggle_container-3db3bf9baa9aa7fee59103dfaf5a6e4b  avia-builder-el-14  el_after_av_heading  el_before_av_codeblock  toggle_close_all' >\n<section class='av_toggle_section av-av_toggle-e6e663123f79665709dfaaab38f937bc' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Your recon pianos, where are they originate from?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Your recon pianos, where are they originate from?\" data-aria_expanded=\"Click to collapse: Your recon pianos, where are they originate from?\">Your recon pianos, where are they originate from?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong>:<br \/>\n<\/em>All pianos available at Setapak showroom are from Japan, imported as used (pre-owned), then locally restored here in Malaysia before displaying them at the Setapak showroom.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-010089611ff4a51cd0c2869cfe0cd164' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Do you sell brand new acoustic units?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do you sell brand new acoustic units?\" data-aria_expanded=\"Click to collapse: Do you sell brand new acoustic units?\">Do you sell brand new acoustic units?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nUnfortunately, all our pianos are used and reconditioned. We do not sell or distribute brand new units. If you are looking for one, we are happy to recommend you suppliers that are currently selling brand new pianos.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-ad3fdf00b5859769ae8ee3aa3c501c36' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Why should I consider buying a recon piano instead?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Why should I consider buying a recon piano instead?\" data-aria_expanded=\"Click to collapse: Why should I consider buying a recon piano instead?\">Why should I consider buying a recon piano instead?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer:<\/strong><\/em><br \/>\nThere are many decision-making factors when you are considering buying a reconditioned piano instead of a brand new one. Below are some of the common traits that we usually encounter:<\/p>\n<ul>\n<li>limited or tight budget (the no1 reason)<\/li>\n<li>much cheaper compared to brand new units, without compromising on the piano performance<\/li>\n<li>great for learning purpose compared to digital pianos<\/li>\n<li>buying for beginner or newbie who just started to learn piano \u2013 most parents are afraid that their kids will stop learning or no passion in continue playing the piano especially in the early stage<\/li>\n<li>to buy a 2nd unit for their 2nd home or as an alternative (spare)<\/li>\n<li>looking for an upgrade especially to a higher spec upright, baby or grand piano<\/li>\n<li>buying for its grandeur or physical appearance (as interior display purpose rather than playing)<\/li>\n<li>recommendation by someone (piano teachers, friends, neighbours)<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-640dce3514b36a005ce47b499d112dd1' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"What has been restored or done on your recon pianos?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What has been restored or done on your recon pianos?\" data-aria_expanded=\"Click to collapse: What has been restored or done on your recon pianos?\">What has been restored or done on your recon pianos?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong>:<\/em><br \/>\nBelow are fraction disclosures about&nbsp;what we had restored or replaced during the&nbsp;restoration process.<br \/>\na. Performance related parts<br \/>\n&#8211; voicing of hammerheads<br \/>\n&#8211; restoring piano strings and pins, etc<br \/>\n&#8211; clean and restoring of the soundboard, bridge and tuning block (if any)<br \/>\n&#8211; replacing centre pins<\/p>\n<p>b.&nbsp;Non-performance related parts<br \/>\n&#8211; replace of white piano keys<br \/>\n&#8211; change of felts or clothes<br \/>\n&#8211; patch and repaint exterior paint<\/p>\n<p>c. Quality check<br \/>\n&#8211; piano regulation<br \/>\n&#8211; piano tuning<\/p>\n<p>The degree of restoration varies between uprights and grand pianos. You may also read about our &#8220;<a href=\"https:\/\/pianomalaysia.com\/new\/how-do-we-restore-our-pianos\/\">Piano Restoration<\/a>&#8221; for more&nbsp;details.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-f255697ef7a83647726ee8e0e616be5d' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Any warranty coverage if I purchase a piano from your company?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Any warranty coverage if I purchase a piano from your company?\" data-aria_expanded=\"Click to collapse: Any warranty coverage if I purchase a piano from your company?\">Any warranty coverage if I purchase a piano from your company?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer:<\/strong><\/em><br \/>\nYES! all our pianos, both upright or grand do come with 5 Years Warranty by our company.<\/p>\n<p>Warranty basically covers FREE labour charges, replacement or repair of interior parts, fixing technical issues like sticky keys, rattling sound on pedals, etc.<\/p>\n<p>Please note that there are areas where our warranty coverage is not included or void<\/p>\n<ul>\n<li>the piano was infested by termites, bugs and\/or&nbsp;by small animals<\/li>\n<li>the piano was flooded and\/or partially soak with&nbsp;water<\/li>\n<li>exterior&nbsp;surface chipped, scratched and\/or damaged due to both nature or human act<\/li>\n<li>all international purchases&nbsp;(not within Malaysia)<\/li>\n<li>regular or periodic piano services e.g. piano tuning, piano regulation, deep needling, relocation, etc.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-ffc3bb81f813495f853f3c72f34b4855' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"I know nothing about piano. Do I have any assistant to help out?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I know nothing about piano. Do I have any assistant to help out?\" data-aria_expanded=\"Click to collapse: I know nothing about piano. Do I have any assistant to help out?\">I know nothing about piano. Do I have any assistant to help out?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nYES! You will be assisted on a one on one piano assessment basis during your visit to Setapak showroom.<\/p>\n<p>In case you are not able to make it due to geographical or other reasons, you can still&nbsp;consult&nbsp;us at <span class=\"AVANSERnumber\"><a href=\"tel:+6011 1722 5362\">+6011 1722 5362<\/a><\/span> or chat via FB Messenger to&nbsp;clarify most of your doubts or enquiries.<\/p>\n<p><a style=\"all: none; cursor: pointer; box-sizing: border-box; display: block; font-size: 16px; font-type: arial; overflow: hidden; text-decoration: none; white-space: nowrap; user-select: none; background-color: #5a9ee8; background-image: url('https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/02\/facebook-messenger-icon-white.png'); background-position: 8px 8px; background-repeat: no-repeat; background-size: 22px 22px; border: 1px solid #5a9ee8; border-radius: 0px; color: #fff; height: 40px; width: 150px; line-height: 22px; padding: 8px calc(8px * 2) 8px calc(8px * 2 + 22px);\" href=\"https:\/\/m.me\/pianomalaysia\" target=\"_blank\" rel=\"noopener noreferrer\">Message Us<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-2590021fe023f136b3e700cbdf748248' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Is every single piano model displayed on your website available at Setapak showroom?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is every single piano model displayed on your website available at Setapak showroom?\" data-aria_expanded=\"Click to collapse: Is every single piano model displayed on your website available at Setapak showroom?\">Is every single piano model displayed on your website available at Setapak showroom?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nWe import and refurbish over 150 different piano models and usually, these pianos come in container batches from Japan. Hence, the stock availability of a particular model is subjected while stock last.<\/p>\n<p>You can be rest assured that majority of them are frequently restocked on a monthly to quarterly basis. Unfortunately, there are also several models that are pretty rare and limited in volume e.g. Yamaha UX30A, Kawai US8X, Kawai Shigeru Grands, etc. \u2013 once they are sold, we may have to wait much longer until our Japanese suppliers restock them.<\/p>\n<p>Even though we have an average of 50-100 different models readily available on a daily basis here at Setapak showroom, we would suggest you contact us upfront before your visit to avoid any disappointment if the model you are looking for was sold out.<\/p>\n<p>There are several ways to reach us below:<\/p>\n<ul>\n<li>Ask EDDIE Piano at&nbsp;<span class=\"AVANSERnumber\"><a href=\"tel:+6011 1722 5362\">+6011 1722 5362<\/a><\/span> (hotline number)<\/li>\n<li>Sent us email at <a href=\"mailto:support@pianomalaysia.com\">support@pianomalaysia.com<\/a><\/li>\n<li>Submit your enquiry via <a href=\"https:\/\/pianomalaysia.com\/new\/contact-us\/\">Contact Us<\/a> page<\/li>\n<li>Chat with us via FB Messenger<a style=\"all: none; cursor: pointer; box-sizing: border-box; display: block; font-size: 16px; font-type: arial; overflow: hidden; text-decoration: none; white-space: nowrap; user-select: none; background-color: #5a9ee8; background-image: url('https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/02\/facebook-messenger-icon-white.png'); background-position: 8px 8px; background-repeat: no-repeat; background-size: 22px 22px; border: 1px solid #5a9ee8; border-radius: 0px; color: #fff; height: 40px; width: 150px; line-height: 22px; padding: 8px calc(8px * 2) 8px calc(8px * 2 + 22px);\" href=\"https:\/\/m.me\/pianomalaysia\" target=\"_blank\" rel=\"noopener noreferrer\">Message Us<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-7adfa18d0a92246c08758f975285df9a' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Are those piano photos posted in your website REAL?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Are those piano photos posted in your website REAL?\" data-aria_expanded=\"Click to collapse: Are those piano photos posted in your website REAL?\">Are those piano photos posted in your website REAL?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nYES! they are all actual photos taken by us in Setapak showroom, most of them via mobile cameras and none of us are professional photographers.<\/p>\n<p>AUTHENTICITY is the main feature of this website.<\/p>\n<p>All we wanted is to showcase our pianos so that our website visitors are able to experience WYSIWYG (what you see is what you get) rather than just viewing graphic or artist impressions and stock images.<\/p>\n<p>And we too at Setapak showroom, are REAL people doing REAL business \u2013 delivering quality pianos and reliable customer services.<\/p>\n<p><u>Disclaimer:<\/u><br \/>\nPiano specifications (manufacturer, dimension, estimated weight etc) were obtained from various online portals and other sources e.g Japan Piano Atlas 2000 edition<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-4387 size-medium\" src=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2018\/07\/piano-atlas-2000-edition-221x300.jpg\" alt=\"Japan Piano Atlas - 2000 Edition\" width=\"221\" height=\"300\" srcset=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2018\/07\/piano-atlas-2000-edition-221x300.jpg 221w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2018\/07\/piano-atlas-2000-edition-520x705.jpg 520w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2018\/07\/piano-atlas-2000-edition-450x610.jpg 450w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2018\/07\/piano-atlas-2000-edition.jpg 600w\" sizes=\"(max-width: 221px) 100vw, 221px\" \/><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-403adffb898deb8f602d321203d66a6b' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Do I need to make any appointment before visiting Setapak showroom?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do I need to make any appointment before visiting Setapak showroom?\" data-aria_expanded=\"Click to collapse: Do I need to make any appointment before visiting Setapak showroom?\">Do I need to make any appointment before visiting Setapak showroom?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer:<\/strong><\/em><br \/>\nWe do prefer you to schedule an appointment before your visit to Setapak showroom. Otherwise, send us a short text message 30 minutes before your arrival.<\/p>\n<p>At least, we can know what are the piano models, specifications or budget range you are looking for. A quick and basic information is sufficient for us to get ourselves prepared with some relevant piano models to show you during your visit.<\/p>\n<p>Moreover, we will also ensure our technical assistant is readily available to guide you on the 1-on-1 piano assessment basis. This not only saves time, it makes your trip more efficient and productive as well.<\/p>\n<p>Below are some quick ways for you to reach us<\/p>\n<ul>\n<li>Ask EDDIE Piano at&nbsp;<span class=\"AVANSERnumber\"><a href=\"tel:+6011 1722 5362\">+6011 1722 5362<\/a><\/span> (hotline number)<\/li>\n<li>Sent us email at <a href=\"mailto:support@pianomalaysia.com\">support@pianomalaysia.com<\/a><\/li>\n<li>Schedule your visit via <a href=\"https:\/\/pianomalaysia.com\/new\/contact-us\/\">Contact Us<\/a> page<\/li>\n<li>Chat with us via FB Messenger<a style=\"all: none; cursor: pointer; box-sizing: border-box; display: block; font-size: 16px; font-type: arial; overflow: hidden; text-decoration: none; white-space: nowrap; user-select: none; background-color: #5a9ee8; background-image: url('https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/02\/facebook-messenger-icon-white.png'); background-position: 8px 8px; background-repeat: no-repeat; background-size: 22px 22px; border: 1px solid #5a9ee8; border-radius: 0px; color: #fff; height: 40px; width: 150px; line-height: 22px; padding: 8px calc(8px * 2) 8px calc(8px * 2 + 22px);\" href=\"https:\/\/m.me\/pianomalaysia\" target=\"_blank\" rel=\"noopener noreferrer\">Message Us<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-c892862e4647b1740ee9fcf6733bfc77' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Can I trade in my old existing piano to buy a recon unit from you?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I trade in my old existing piano to buy a recon unit from you?\" data-aria_expanded=\"Click to collapse: Can I trade in my old existing piano to buy a recon unit from you?\">Can I trade in my old existing piano to buy a recon unit from you?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nYES! we do accept trade-in of your acoustic piano when you upgrade or purchase a piano from us. Unfortunately, we are&nbsp;not able to trade-in if yours is a digital piano or keyboard model.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-b8747770e680b7c5abc73cdb7dd68b51' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"I have an under-utilised piano that I want to sell, does your company accept \u201cBuy-Back\u201d only?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I have an under-utilised piano that I want to sell, does your company accept \u201cBuy-Back\u201d only?\" data-aria_expanded=\"Click to collapse: I have an under-utilised piano that I want to sell, does your company accept \u201cBuy-Back\u201d only?\">I have an under-utilised piano that I want to sell, does your company accept \u201cBuy-Back\u201d only?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong>:<br \/>\n<\/em>Currently, our company mainly&nbsp;accept trade-in of your existing piano when you purchase&nbsp;any piano from us.<\/p>\n<p>Unfortunately, we do not have any \u201cBuy-Back only\u201d for non-existing customers at this moment. We suggest you sell your piano via marketplaces e.g Mudah, Lowyat, instrument-related website portals, music centres or through friends and relatives instead.<\/p>\n<p>* For our existing buyers, &#8220;Buy-Back&#8221; is only applicable on a case-by-case basis, subjected to company&#8217;s management approval.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-d612c4672572210c4fae673462c05871' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"Do you sell new or used digital pianos?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do you sell new or used digital pianos?\" data-aria_expanded=\"Click to collapse: Do you sell new or used digital pianos?\">Do you sell new or used digital pianos?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nUnfortunately, our core business is to focus mainly on acoustic pianos. Furthermore, we do not have any technical expertise in handling or dealing with digital pianos.<\/p>\n<p>We are the authorised dealer for brand new CASIO digital pianos, and each unit does come with a 1-year warranty from the brand manufacturer. If you are looking for one, we are glad to quote you our best price.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n<\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-16  el_after_av_one_full  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c av_one_full  avia-builder-el-17  el_after_av_hr  el_before_av_hr  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-90f92ee9bff4c58bf64cbaeba51b2317\">\n#top .av-special-heading.av-av_heading-90f92ee9bff4c58bf64cbaeba51b2317{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-90f92ee9bff4c58bf64cbaeba51b2317 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-90f92ee9bff4c58bf64cbaeba51b2317 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-90f92ee9bff4c58bf64cbaeba51b2317 av-special-heading-h3 blockquote modern-quote  avia-builder-el-18  el_before_av_toggle_container  avia-builder-el-first '><h3 class='av-special-heading-tag '  >Products Enquiries<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<div  class='togglecontainer av-av_toggle_container-3db3bf9baa9aa7fee59103dfaf5a6e4b  avia-builder-el-19  el_after_av_heading  el_before_av_codeblock  toggle_close_all' >\n<section class='av_toggle_section av-av_toggle-e458ff5041924fdaedd5d9463fd0549a' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"Is the price inclusive of 6% GST? Why certain models have price range?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is the price inclusive of 6% GST? Why certain models have price range?\" data-aria_expanded=\"Click to collapse: Is the price inclusive of 6% GST? Why certain models have price range?\">Is the price inclusive of 6% GST? Why certain models have price range?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nNO! All stated prices are <strong>exclusive<\/strong>&nbsp;of 6% GST, which was abolished starting 1st June, 2018.<\/p>\n<p>Certain piano models may comes with a price range e.g<\/p>\n<ul>\n<li><span style=\"color: #ff0000;\">MYR13600 &#8211; MYR14500<\/span> (Yamaha U3H)<\/li>\n<li><span style=\"color: #ff0000;\">From MYR20900<\/span> (Yamaha G2, 2P)<\/li>\n<\/ul>\n<p>Reasons:<\/p>\n<ul>\n<li>These models were produced at different production batches, thus resulting in different price range.<\/li>\n<li>Prices may also vary due to either 2 or 3 pedals configuration &#8211; for grand piano only.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-b8989983eb4a16ea16f5d9bca1593ec8' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"Why some of the piano prices stated POA instead of MYR values? What is POA?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Why some of the piano prices stated POA instead of MYR values? What is POA?\" data-aria_expanded=\"Click to collapse: Why some of the piano prices stated POA instead of MYR values? What is POA?\">Why some of the piano prices stated POA instead of MYR values? What is POA?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><strong><em>Answer:<\/em><\/strong><br \/>\n<span style=\"color: #ff0000;\">POA<\/span> is also known as Price on Asking. Simply means that you need to <a href=\"https:\/\/pianomalaysia.com\/new\/contact-us\/\">contact us<\/a> in order to get the most updated price of the particular model that you&#8217;re looking at.<\/p>\n<p>POA reasons:<\/p>\n<ul>\n<li>Piano models were limited in stock, or rarely available in the market<\/li>\n<li>Due to currency fluctuation between MYR vs JPN YEN<\/li>\n<li>Seldom import these models on regular basis<\/li>\n<li>Need a custom paint job<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-9457e6c3673f11f5c2dd1ea4d2037497' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"How do I make the payment? Any deposit required?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How do I make the payment? Any deposit required?\" data-aria_expanded=\"Click to collapse: How do I make the payment? Any deposit required?\">How do I make the payment? Any deposit required?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\n<span class=\"s1\">We accept Cash, Debit and Credit Cards (Master, Visa only) and Balance Transfer (via T\/T, Online Banking, ATM Deposit). Occasionally, cheques are accepted on a case-by-case basis upon company management approval.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Payment terms (only applicable for individual buyers, institutes or companies) as follows:<\/span><\/p>\n<ul>\n<li class=\"li1\"><span class=\"s1\">Pay in full upon confirmation, or<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Place a 20% deposit upon confirmation, we collect the remaining 80% balance upon delivery<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">For International or East Malaysia, our company policy requires all buyers to pay in full before we ship-out the pianos.<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">After we received your deposit, the purchase unit will be reserved and secured from being resold to other buyers. An official receipt of the deposited amount will also be issue to you as well.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Deposit is non-refundable but transferable if you decide to switch (upgrade, downgrade or change) to another piano model instead.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-8c927aca7e9cd1ced2f263c5bc85e6c5' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-16' data-fake-id='#toggle-id-16' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-16' data-slide-speed=\"200\" data-title=\"Do you accept debit card, credit card or instalment payments?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do you accept debit card, credit card or instalment payments?\" data-aria_expanded=\"Click to collapse: Do you accept debit card, credit card or instalment payments?\">Do you accept debit card, credit card or instalment payments?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' aria-labelledby='toggle-toggle-id-16' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nYES! We do accept both debit and credit cards payments. Unfortunately, we do not have any instalment plan available at this moment.<\/p>\n<p><u>Suggestion:<\/u><br \/>\nYou can use your credit card to make the payment and self-convert into instalment plans. There will be NO any surcharge imposed by us when you make credit card payments.<\/p>\n<p>We are aware that some banks do offer balance transfer or some sort of instalment services for their card members with little or zero interest*<\/p>\n<p>You may need to call the bank customer service to ask for more details. Additional reading about our payment procedure (<a href=\"https:\/\/pianomalaysia.com\/new\/faqs\/#toggle-id-15\">view here<\/a>)<\/p>\n<p>* availability is subjected to individual bank.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-4c1dc9fbc7fff448beb0390d43c0e70c' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-17' data-fake-id='#toggle-id-17' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-17' data-slide-speed=\"200\" data-title=\"What do I get after I finally decide to buy a piano from you?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What do I get after I finally decide to buy a piano from you?\" data-aria_expanded=\"Click to collapse: What do I get after I finally decide to buy a piano from you?\">What do I get after I finally decide to buy a piano from you?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-17' aria-labelledby='toggle-toggle-id-17' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nA side of getting a recon unit, we include a list of FREEBIES at&nbsp;your purchase<\/p>\n<ul>\n<li>FREE 1st Tuning (will be schedule 1-2 weeks after the deliver)<\/li>\n<li>FREE New Accessories &#8211; upholstery&nbsp;bench with compartment, piano heater, caster cups and keys cover (<a href=\"https:\/\/pianomalaysia.com\/new\/accessories\/\">view list<\/a>)<\/li>\n<li>FREE Delivery within Peninsula Malaysia (to ground floor or condominium with service lift) *<\/li>\n<li>Comes with 5 Years Warranty (<a href=\"https:\/\/pianomalaysia.com\/new\/faqs\/#toggle-id-5\">view here<\/a>) *<\/li>\n<\/ul>\n<p>Please refer to payment procedure (<a href=\"https:\/\/pianomalaysia.com\/new\/faqs\/#toggle-id-15\">view details<\/a>)<\/p>\n<p>* terms and conditions apply<br \/>\n** for grand piano buyer &#8211; you will be given an adjustable piano stool instead of upholstery bench<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-cca84ea6de6f39ab8de449edff22e4f8' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-18' data-fake-id='#toggle-id-18' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-18' data-slide-speed=\"200\" data-title=\"How can your company support me if I am staying far away from Setapak?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can your company support me if I am staying far away from Setapak?\" data-aria_expanded=\"Click to collapse: How can your company support me if I am staying far away from Setapak?\">How can your company support me if I am staying far away from Setapak?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-18' aria-labelledby='toggle-toggle-id-18' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\n<span class=\"s1\">Our after-sales support is divided into a 2-tiers system as follows:<\/span><\/p>\n<ul>\n<li class=\"li1\"><span class=\"s2\">1st-tier (local on-site support) by respective local technicians within your region. E.g. penang buyers will be supported by a selective of penang technicians. Same goes to Sabah or Sarawak buyers, we do have an extensive network of technicians readily available to provide after-sales supports as well. In our years of experience, usually 95% of all technical issues will be resolved at this stage, otherwise, the matter will then be followed up by the 2nd-tier support. <\/span><\/li>\n<\/ul>\n<ul>\n<li class=\"li1\"><span class=\"s2\">2nd-tier (company enforcement support) \u2013 we personally handle the matter ourselves. Usually, it will be the heavy lifting problems like body repaint, action overhauling, major repairs etc. where sometimes we are required to relocate part or the whole piano back to Setapak for proper restoration or repair.<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">Note that our after-sales support caters for individual buyers and piano teachers within Malaysia only.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-6eab0dc7085dc69fe4ed3297a59680df' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-19' data-fake-id='#toggle-id-19' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-19' data-slide-speed=\"200\" data-title=\"My piano was successfully delivered to me, so what\u2019s next?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: My piano was successfully delivered to me, so what\u2019s next?\" data-aria_expanded=\"Click to collapse: My piano was successfully delivered to me, so what\u2019s next?\">My piano was successfully delivered to me, so what\u2019s next?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-19' aria-labelledby='toggle-toggle-id-19' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\n<span class=\"s1\">Once the piano is delivered, you are required to turn on the piano heater while waiting for our appointed tuner to contact you to schedule your 1st tuning service for FREE. Usually, the 1st tuning will be done within 1-2 weeks after the delivery. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">In case you\u2019re not available, away from home or no one has contacted you for the tuning service, please do not hesitate to call us to reschedule a tuning appointment.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-352b8f973e96d29981b6148cf85fc8e2' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-20' data-fake-id='#toggle-id-20' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-20' data-slide-speed=\"200\" data-title=\"I am a music dealer and\/or international buyer for bulk purchases, what is your buying procedure?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I am a music dealer and\/or international buyer for bulk purchases, what is your buying procedure?\" data-aria_expanded=\"Click to collapse: I am a music dealer and\/or international buyer for bulk purchases, what is your buying procedure?\">I am a music dealer and\/or international buyer for bulk purchases, what is your buying procedure?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-20' aria-labelledby='toggle-toggle-id-20' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\n<span class=\"s1\">We suggest you contact us to discuss further on the purchase dealing. It\u2019s a bit complex, it requires case by case handling basis.<\/span><\/p>\n<p>Below are a list of support areas you can reach us.<\/p>\n<ul>\n<li>Ask EDDIE Piano at&nbsp;<span class=\"AVANSERnumber\"><a href=\"tel:+6011 1722 5362\">+6011 1722 5362<\/a><\/span> (hotline number)<\/li>\n<li>Sent us email at <a href=\"mailto:support@pianomalaysia.com\">support@pianomalaysia.com<\/a><\/li>\n<li>Submit your enquiry via <a href=\"https:\/\/pianomalaysia.com\/new\/contact-us\/\">Contact Us<\/a> page<\/li>\n<li>Chat with us via FB Messenger<a style=\"all: none; cursor: pointer; box-sizing: border-box; display: block; font-size: 16px; font-type: arial; overflow: hidden; text-decoration: none; white-space: nowrap; user-select: none; background-color: #5a9ee8; background-image: url('https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/02\/facebook-messenger-icon-white.png'); background-position: 8px 8px; background-repeat: no-repeat; background-size: 22px 22px; border: 1px solid #5a9ee8; border-radius: 0px; color: #fff; height: 40px; width: 150px; line-height: 22px; padding: 8px calc(8px * 2) 8px calc(8px * 2 + 22px);\" href=\"https:\/\/m.me\/pianomalaysia\" target=\"_blank\" rel=\"noopener noreferrer\">Message Us<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n<\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4474f20d2389e2e5ecf918a02da5132e\">\n#top .hr.hr-invisible.av-av_hr-4474f20d2389e2e5ecf918a02da5132e{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-av_hr-4474f20d2389e2e5ecf918a02da5132e hr-invisible  avia-builder-el-21  el_after_av_one_full  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c av_one_full  avia-builder-el-22  el_after_av_hr  el_before_av_hr  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-f6b80a32ae7ba75ffb476a00cfdbea68\">\n#top .av-special-heading.av-av_heading-f6b80a32ae7ba75ffb476a00cfdbea68{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-f6b80a32ae7ba75ffb476a00cfdbea68 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-f6b80a32ae7ba75ffb476a00cfdbea68 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-f6b80a32ae7ba75ffb476a00cfdbea68 av-special-heading-h3 blockquote modern-quote  avia-builder-el-23  el_before_av_toggle_container  avia-builder-el-first '><h3 class='av-special-heading-tag '  >Services Enquiries<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<div  class='togglecontainer av-av_toggle_container-3db3bf9baa9aa7fee59103dfaf5a6e4b  avia-builder-el-24  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-av_toggle-e69a3decbcb268029098cb755b09dc27' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-21' data-fake-id='#toggle-id-21' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-21' data-slide-speed=\"200\" data-title=\"What is your shipping fee to East Malaysia?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is your shipping fee to East Malaysia?\" data-aria_expanded=\"Click to collapse: What is your shipping fee to East Malaysia?\">What is your shipping fee to East Malaysia?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-21' aria-labelledby='toggle-toggle-id-21' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\n<span class=\"s1\">There will be an additional shipping cost (billed separately) depending on the postal location in Sabah and Sarawak. Usually, it is much cheaper delivering pianos near main towns (e.g. Kota Kinabalu, Kuching, Miri, Bintulu, etc.) or near sea ports.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">ETA will be around 3-4 weeks\u2019 time from Port Klang to your designated postal location and the fees are as follow:<\/span><\/p>\n<ul>\n<li class=\"li1\"><span class=\"s1\">Upright piano: MYR1200 \u2013 MYR1500 (to ground floor only)<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Grand piano: MYR2500 \u2013 MYR3000 (to ground floor only)<\/span><\/li>\n<\/ul>\n<p>* The above shipping fees were&nbsp;last updated on&nbsp;<span class=\"last-modified-timestamp\">Nov 24, 2020 @ 5:07 pm<\/span>. Please do not hesitate&nbsp;to contact us to find out more about the latest shipping rates.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-61e446011d3514bfd895d70b1d21839d' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-22' data-fake-id='#toggle-id-22' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-22' data-slide-speed=\"200\" data-title=\"What is your international shipping procedure?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is your international shipping procedure?\" data-aria_expanded=\"Click to collapse: What is your international shipping procedure?\">What is your international shipping procedure?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-22' aria-labelledby='toggle-toggle-id-22' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\n<span class=\"s1\">There will be additional shipping cost billed separately for International CIF (cost, insurance, freight) and the charges vary depending on the postal destinations.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We do ship all our pianos via sea freight from Port Klang, Malaysia and depending on the purchase quantity, it can be stored in either a shared or self-loading shipping container.<\/span><\/p>\n<p>All pianos are insured and safely packed individually (with either cardboard or wooden packing) before loading them into&nbsp;the containers. In most&nbsp;cases, the shipped cargo will be&nbsp;fumigated to disinfect wood-based materials before exporting &#8211; a legal requirement&nbsp;by many&nbsp;international custom&nbsp;policies.<\/p>\n<p>Sample of piano packing<br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_gallery-e82f04d43b7bcca6f3b10eb175f7a473\">\n#top .avia-gallery.av-av_gallery-e82f04d43b7bcca6f3b10eb175f7a473 .avia-gallery-thumb a{\nwidth:50%;\n}\n<\/style>\n<div  class='avia-gallery av-av_gallery-e82f04d43b7bcca6f3b10eb175f7a473 avia_animate_when_visible  avia-builder-el-25  avia-builder-el-no-sibling  avia_lazyload avia-gallery-animate avia-gallery-1' ><meta itemprop=\"contentURL\" content=\"https:\/\/pianomalaysia.com\/new\/faqs\/\"><div class='avia-gallery-thumb'><a href=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing1-1-579x1030.jpg\" data-srcset=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing1-1-579x1030.jpg 579w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing1-1-169x300.jpg 169w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing1-1-396x705.jpg 396w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing1-1-450x800.jpg 450w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing1-1.jpg 540w\" data-sizes=\"(max-width: 579px) 100vw, 579px\" data-rel='gallery-1' data-prev-img='https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing1-1-495x400.jpg' class='first_thumb lightbox ' data-onclick='1' title='Wooden Packing for Upright Piano'  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-1491 avia-img-lazy-loading-not-1491\"   src=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing1-1-495x400.jpg\" width=\"495\" height=\"400\"  title='Wooden Packing for Upright Piano' alt='Wooden Packing for Upright Piano' \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-1491 avia-img-lazy-loading-1491\"  width=\"495\" height=\"400\" src=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing1-1-495x400.jpg\" title='Wooden Packing for Upright Piano' alt='Wooden Packing for Upright Piano' \/><\/div><\/a><a href=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing-1-579x1030.jpg\" data-srcset=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing-1-579x1030.jpg 579w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing-1-169x300.jpg 169w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing-1-396x705.jpg 396w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing-1-450x800.jpg 450w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing-1.jpg 540w\" data-sizes=\"(max-width: 579px) 100vw, 579px\" data-rel='gallery-1' data-prev-img='https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing-1-495x400.jpg' class='lightbox ' data-onclick='2' title='Wooden Packing for Upright Piano'  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-1490 avia-img-lazy-loading-not-1490\"   src=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing-1-495x400.jpg\" width=\"495\" height=\"400\"  title='Wooden Packing for Upright Piano' alt='Wooden Packing for Upright Piano' \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-1490 avia-img-lazy-loading-1490\"  width=\"495\" height=\"400\" src=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-wooden-packing-1-495x400.jpg\" title='Wooden Packing for Upright Piano' alt='Wooden Packing for Upright Piano' \/><\/div><\/a><a href=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-cardboard-packing-1.jpg\" data-srcset=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-cardboard-packing-1.jpg 640w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-cardboard-packing-1-300x225.jpg 300w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-cardboard-packing-1-450x338.jpg 450w\" data-sizes=\"(max-width: 640px) 100vw, 640px\" data-rel='gallery-1' data-prev-img='https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-cardboard-packing-1-495x400.jpg' class='first_thumb lightbox ' data-onclick='3' title='Cardboard Packing for Upright Piano'  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-1489 avia-img-lazy-loading-not-1489\"   src=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-cardboard-packing-1-495x400.jpg\" width=\"495\" height=\"400\"  title='Cardboard Packing for Upright Piano' alt='Cardboard Packing for Upright Piano' \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-1489 avia-img-lazy-loading-1489\"  width=\"495\" height=\"400\" src=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/piano-cardboard-packing-1-495x400.jpg\" title='Cardboard Packing for Upright Piano' alt='Cardboard Packing for Upright Piano' \/><\/div><\/a><a href=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/grand-piano-cardboard-packing-1.jpg\" data-srcset=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/grand-piano-cardboard-packing-1.jpg 640w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/grand-piano-cardboard-packing-1-300x225.jpg 300w, https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/grand-piano-cardboard-packing-1-450x338.jpg 450w\" data-sizes=\"(max-width: 640px) 100vw, 640px\" data-rel='gallery-1' data-prev-img='https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/grand-piano-cardboard-packing-1-495x400.jpg' class='lightbox ' data-onclick='4' title='Cardboard Packing for Grand Piano'  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-1488 avia-img-lazy-loading-not-1488\"   src=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/grand-piano-cardboard-packing-1-495x400.jpg\" width=\"495\" height=\"400\"  title='Cardboard Packing for Grand Piano' alt='Cardboard Packing for Grand Piano' \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-1488 avia-img-lazy-loading-1488\"  width=\"495\" height=\"400\" src=\"https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/11\/grand-piano-cardboard-packing-1-495x400.jpg\" title='Cardboard Packing for Grand Piano' alt='Cardboard Packing for Grand Piano' \/><\/div><\/a><\/div><\/div><\/p>\n<p class=\"p1\"><span class=\"s1\">The forwarder we engage is only able and has limited us to ship our pianos from Malaysia port to any of your designated seaport worldwide. Hence, you may need to engage your own local forwarder to custom clear the good and transport it back to your premise.<\/span><\/p>\n<p>Alternatively, we also do FOB (Free on Board Shipping&nbsp;Point) at&nbsp;Port Klang, Malaysia as well.<\/p>\n<p>** For Singapore buyers only &#8211; we will be transporting the pianos from Setapak, KL to Johor then to Singapore via land transportation (lorries). Estimated transport charges: MYR2000 &#8211; MYR2200 (for upright only)<\/p>\n<p>Please do not hesitate to contact us to find out&nbsp;more.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-e0a2c9cdc0ac9274d4e4f1ba841730d5' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-23' data-fake-id='#toggle-id-23' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-23' data-slide-speed=\"200\" data-title=\"I wanted to move or relocate my piano to another location, what should I do?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I wanted to move or relocate my piano to another location, what should I do?\" data-aria_expanded=\"Click to collapse: I wanted to move or relocate my piano to another location, what should I do?\">I wanted to move or relocate my piano to another location, what should I do?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-23' aria-labelledby='toggle-toggle-id-23' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\n<span class=\"s1\">If you are moving your piano from one place to another (on the same floor), 1st you need to remove the caster cups that are supporting the piano wheels. Then, gently push the piano toward your desired location or room. Finally, position back the caster cups to secure the piano from moving around.<\/span><\/p>\n<p>** For upright owners &#8211;&nbsp;you will need to allocate a few inches away between&nbsp;the wall and&nbsp;your piano.<\/p>\n<p class=\"p1\"><span class=\"s1\">The following situations require you to engage professionals to do the job for you:<\/span><\/p>\n<ul>\n<li class=\"li1\"><span class=\"s1\">Moving a grand piano requires more manpower (usually 3-5 people) to move it due to the heaviness of the piano.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Relocating the piano either to lower or upper floor via staircases will require professional piano movers to help. One can easily scratch the body of the piano or worst, hurt himself\/herself during the event.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Relocating to another location far from the premises itself e.g. from one condo to another, from Puchong to Cheras etc. will require professional piano movers to help out.<\/span><\/li>\n<\/ul>\n<p><u>Updated: <span class=\"last-modified-timestamp\">Nov 24, 2020 @ 5:07 pm<\/span><br \/>\n<\/u><span class=\"s1\">Unfortunately, we have temporarily halted our relocation service due to insufficient manpower, but the good news is that we know quite a few good and reliable professional piano movers that we ourselves did engage them.<\/span><\/p>\n<p>Please&nbsp;sent us your enquiry via <a href=\"https:\/\/pianomalaysia.com\/new\/contact-us\/\">Contact Us<\/a> page and we will gladly pass you their contacts so you can deal directly with them.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-bd66692b63795a001de617c6ac161b29' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-24' data-fake-id='#toggle-id-24' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-24' data-slide-speed=\"200\" data-title=\"Moving my piano via staircases, is there any extra charges?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Moving my piano via staircases, is there any extra charges?\" data-aria_expanded=\"Click to collapse: Moving my piano via staircases, is there any extra charges?\">Moving my piano via staircases, is there any extra charges?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-24' aria-labelledby='toggle-toggle-id-24' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nYES! we do charge an extra fee if we are required to move or relocate your piano via staircases.<\/p>\n<p>For more info, we suggest you to <a href=\"https:\/\/pianomalaysia.com\/new\/faqs\/#toggle-id-23\">read this<\/a> as well.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-04a11b9120124385f69a534a9b041252' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-25' data-fake-id='#toggle-id-25' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-25' data-slide-speed=\"200\" data-title=\"My newly arrive piano has technical issues, what should I do?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: My newly arrive piano has technical issues, what should I do?\" data-aria_expanded=\"Click to collapse: My newly arrive piano has technical issues, what should I do?\">My newly arrive piano has technical issues, what should I do?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-25' aria-labelledby='toggle-toggle-id-25' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nDo not worry or panic. In rare cases, minor technical errors would happen even after our Quality Control (QC). It may also be due to the delivery process from our Setapak showroom to your place.<\/p>\n<p>Each purchased piano does come with a 5 Year Warranty coverage*. Just give us a call or send us your feedbacks (complaints), we will then send our support team to assist and fix the issues as soon as possible.<\/p>\n<p>You can feedback to us in one of the following ways<\/p>\n<ul>\n<li>Ask EDDIE Piano at&nbsp;<span class=\"AVANSERnumber\"><a href=\"tel:+6011 1722 5362\">+6011 1722 5362<\/a><\/span> (hotline number)<\/li>\n<li>Sent us email at <a href=\"mailto:support@pianomalaysia.com\">support@pianomalaysia.com<\/a><\/li>\n<li>Submit your complaints&nbsp;via <a href=\"https:\/\/pianomalaysia.com\/new\/contact-us\/\">Contact Us<\/a> page<\/li>\n<li>Chat with us via FB Messenger<a style=\"all: none; cursor: pointer; box-sizing: border-box; display: block; font-size: 16px; font-type: arial; overflow: hidden; text-decoration: none; white-space: nowrap; user-select: none; background-color: #5a9ee8; background-image: url('https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/02\/facebook-messenger-icon-white.png'); background-position: 8px 8px; background-repeat: no-repeat; background-size: 22px 22px; border: 1px solid #5a9ee8; border-radius: 0px; color: #fff; height: 40px; width: 150px; line-height: 22px; padding: 8px calc(8px * 2) 8px calc(8px * 2 + 22px);\" href=\"https:\/\/m.me\/pianomalaysia\" target=\"_blank\" rel=\"noopener noreferrer\">Message Us<\/a><\/li>\n<\/ul>\n<p>* terms and conditions apply<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-fc42b449b2fc529b25754d4502d56ec1' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-26' data-fake-id='#toggle-id-26' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-26' data-slide-speed=\"200\" data-title=\"My piano is due for re-tuning, who should I look for?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: My piano is due for re-tuning, who should I look for?\" data-aria_expanded=\"Click to collapse: My piano is due for re-tuning, who should I look for?\">My piano is due for re-tuning, who should I look for?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-26' aria-labelledby='toggle-toggle-id-26' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\n<span class=\"s1\">Tuning service is usually conducted once or twice a year depending on your usage. We at Setapak showroom offer professional tuning services for both uprights and grands. You may want to <a href=\"https:\/\/pianomalaysia.com\/new\/services\/tuning\/\">refer here<\/a> for more details.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-073830f587b31b8cd13cf24ece3ecd30' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-27' data-fake-id='#toggle-id-27' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-27' data-slide-speed=\"200\" data-title=\"My piano is not working properly after playing it for some time now, and it is still under warranty. How do I submit a complaint?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: My piano is not working properly after playing it for some time now, and it is still under warranty. How do I submit a complaint?\" data-aria_expanded=\"Click to collapse: My piano is not working properly after playing it for some time now, and it is still under warranty. How do I submit a complaint?\">My piano is not working properly after playing it for some time now, and it is still under warranty. How do I submit a complaint?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-27' aria-labelledby='toggle-toggle-id-27' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p>Answer:<br \/>\nThere are possibilities where technical issues may happened and that&#8217;s normal due to wear and tear situation. All you need is to contact our support team and we will do our best to get it fixed ASAP.<\/p>\n<p>To reach us, you may<\/p>\n<ul>\n<li>Contact EDDIE Piano at&nbsp;<span class=\"AVANSERnumber\"><a href=\"tel:+6011 1722 5362\">+6011 1722 5362<\/a><\/span>&nbsp;(hotline number)<\/li>\n<li>Sent us email at&nbsp;<a href=\"mailto:support@pianomalaysia.com\">support@pianomalaysia.com<\/a><\/li>\n<li>Sent us a <a href=\"https:\/\/m.me\/pianomalaysia\" target=\"_blank\" rel=\"noopener noreferrer\">FB Chat Message<\/a><\/li>\n<li>Fill up the complaint form below<\/li>\n<\/ul>\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var 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description_below'><li id=\"field_5_1\"  class=\"gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_1\"><label class='gfield_label' for='input_5_1' >First Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_5_1' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_5_2\"  class=\"gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_2\"><label class='gfield_label' for='input_5_2' >Last Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_5_2' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_5_5\"  class=\"gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_5\"><label class='gfield_label' for='input_5_5' >Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_5' id='input_5_5' type='text' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_5_4\"  class=\"gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_4\"><label class='gfield_label' for='input_5_4' >Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_5_4' type='text' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_5_8\"  class=\"gfield gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_8\">* After-sales supports are only applicable to all our existing customers whom had bought pianos from us.<\/li><li id=\"field_5_3\"  class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_3\"><label class='gfield_label' for='input_5_3' >Piano Model<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_5_3' type='text' value='' class='medium'  aria-describedby=\"gfield_description_5_3\"   aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_5_3'>e.g Kawai BL31, Yamaha G2 or Apollo A8<\/div><\/li><li id=\"field_5_9\"  class=\"gfield gf_list_2col gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_9\"><label class='gfield_label'  >Piano Type<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_5_9'>\n\t\t\t<li class='gchoice gchoice_5_9_0'>\n\t\t\t\t<input name='input_9' type='radio' value='Upright Piano'  id='choice_5_9_0'    \/>\n\t\t\t\t<label for='choice_5_9_0' id='label_5_9_0'>Upright Piano<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_9_1'>\n\t\t\t\t<input name='input_9' type='radio' value='Grand Piano'  id='choice_5_9_1'    \/>\n\t\t\t\t<label for='choice_5_9_1' id='label_5_9_1'>Grand Piano<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_5_7\"  class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_7\"><label class='gfield_label' for='input_5_7' >Message<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_7' id='input_5_7' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><\/ul><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_5' class='gform_button button' value='Submit A Complaint'  onclick='if(window[\"gf_submitting_5\"]){return false;}  window[\"gf_submitting_5\"]=true;  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_5\"]){return false;} window[\"gf_submitting_5\"]=true;  jQuery(\"#gform_5\").trigger(\"submit\",[true]); }' \/> \n            <input type='hidden' class='gform_hidden' name='is_submit_5' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='5' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_5' value='WyJbXSIsIjFlM2I4ODJiM2JjZmE1MjJjMThiNjUxMjFmZDE1M2E1Il0=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_5' id='gform_target_page_number_5' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_5' id='gform_source_page_number_5' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-95559ed4753e6bd2a7cc3e5f7a425466' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-28' data-fake-id='#toggle-id-28' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-28' data-slide-speed=\"200\" data-title=\"Do you provide piano rental service? I want to rent one for my upcoming function event.\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do you provide piano rental service? I want to rent one for my upcoming function event.\" data-aria_expanded=\"Click to collapse: Do you provide piano rental service? I want to rent one for my upcoming function event.\">Do you provide piano rental service? I want to rent one for my upcoming function event.<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-28' aria-labelledby='toggle-toggle-id-28' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\n<span class=\"s1\">YES! we do rent our pianos (upright or grand) to functions and events, concerts, performances, parties etc. on a ONE (1) day basis.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Do send us your enquiry at <a href=\"https:\/\/pianomalaysia.com\/new\/contact-us\/\">Contact Us<\/a> page if you are currently looking for one. We will revert to you on your request together with the price quotation asap.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">* Unfortunately, we do not rent out our pianos on a monthly, quarterly or yearly rental basis for piano practices.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-c24f40786f7a15f619facba9e525cc64' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-29' data-fake-id='#toggle-id-29' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-29' data-slide-speed=\"200\" data-title=\"I didn\u2019t use my existing piano for ages, what should I do to start playing it?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I didn\u2019t use my existing piano for ages, what should I do to start playing it?\" data-aria_expanded=\"Click to collapse: I didn\u2019t use my existing piano for ages, what should I do to start playing it?\">I didn\u2019t use my existing piano for ages, what should I do to start playing it?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-29' aria-labelledby='toggle-toggle-id-29' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer<\/strong><\/em>:<br \/>\nWe suggest you to engage a qualified piano technician to help inspect the unit 1st. It may only require a regular tuning service if all internal parts are still in good working condition.<\/p>\n<p>We do offer inspection services for piano owners within Klang Valley at a minimal fee of MYR100.<\/p>\n<p>Our technician will be able to advise you about what needs to be done if it is beyond tuning alone, e.g. regulation and alignment, overhaul action, repair or replacing of piano parts etc \u2013 together with a price quote for the restoration cost as well.<\/p>\n<p>To engage a technician, you can<\/p>\n<ul>\n<li>Ask EDDIE Piano at&nbsp;<span class=\"AVANSERnumber\"><a href=\"tel:+6011 1722 5362\">+6011 1722 5362<\/a><\/span> (hotline number)<\/li>\n<li>Sent us email at <a href=\"mailto:support@pianomalaysia.com\">support@pianomalaysia.com<\/a><\/li>\n<li>Submit your enquiry&nbsp;via <a href=\"https:\/\/pianomalaysia.com\/new\/contact-us\/\">Contact Us<\/a> page<\/li>\n<li>Chat with us via FB Messenger<a style=\"all: none; cursor: pointer; box-sizing: border-box; display: block; font-size: 16px; font-type: arial; overflow: hidden; text-decoration: none; white-space: nowrap; user-select: none; background-color: #5a9ee8; background-image: url('https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/02\/facebook-messenger-icon-white.png'); background-position: 8px 8px; background-repeat: no-repeat; background-size: 22px 22px; border: 1px solid #5a9ee8; border-radius: 0px; color: #fff; height: 40px; width: 150px; line-height: 22px; padding: 8px calc(8px * 2) 8px calc(8px * 2 + 22px);\" href=\"https:\/\/m.me\/pianomalaysia\" target=\"_blank\" rel=\"noopener noreferrer\">Message Us<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-69ddf5555c7e4f33def0e43097d16722' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-30' data-fake-id='#toggle-id-30' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-30' data-slide-speed=\"200\" data-title=\"I would like to custom paint my existing piano, how much does it cost?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I would like to custom paint my existing piano, how much does it cost?\" data-aria_expanded=\"Click to collapse: I would like to custom paint my existing piano, how much does it cost?\">I would like to custom paint my existing piano, how much does it cost?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-30' aria-labelledby='toggle-toggle-id-30' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><em><strong>Answer:<\/strong><\/em><br \/>\nPrice for a custom paint job varies depending on the complexity, colour shades and also finishing effects.<br \/>\nWe suggest you to <a href=\"https:\/\/pianomalaysia.com\/new\/contact-us\/\">contact us<\/a> for a price quotation. Thank you<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-a5c778a02194aa9a4634da8ae65832d3' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-31' data-fake-id='#toggle-id-31' class='toggler  av-title-above '  role='tab' tabindex='0' aria-controls='toggle-id-31' data-slide-speed=\"200\" data-title=\"I am looking for a piano model which is not available in your website, can I preorder one?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I am looking for a piano model which is not available in your website, can I preorder one?\" data-aria_expanded=\"Click to collapse: I am looking for a piano model which is not available in your website, can I preorder one?\">I am looking for a piano model which is not available in your website, can I preorder one?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-31' aria-labelledby='toggle-toggle-id-31' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color ' ><p><strong><em>Answer:<\/em><\/strong><br \/>\nYes you can. Occasionally, we do encounter customer that is looking for a particular model e.g Yamaha C1, Kawai SK3 or other piano brands, which isn&#8217;t in our list.<\/p>\n<p><u>Option 1:<\/u><br \/>\nWe can assist you in sourcing it from our suppliers (or network of existing resources).<br \/>\nIf one exist, we will then notify you about its availability and the cost to acquire it.<br \/>\nYou will need to preorder (deposit) before we are to ship-in to Malaysia.<\/p>\n<p><u>Option 2:<\/u><br \/>\nAlternatively, we will match the next closest unit we have in our showroom, similar specifications to your searched model.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n<div  class='hr av-av_hr-dcd2069817a0e3d34ae04cad8f3443c7 hr-default  avia-builder-el-26  el_after_av_one_full  el_before_av_heading '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-fa81253963ea81fb6e3731c9a746b235\">\n#top .av-special-heading.av-av_heading-fa81253963ea81fb6e3731c9a746b235{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-fa81253963ea81fb6e3731c9a746b235 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-fa81253963ea81fb6e3731c9a746b235 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-fa81253963ea81fb6e3731c9a746b235 av-special-heading-h3 blockquote modern-quote  avia-builder-el-27  el_after_av_hr  el_before_av_textblock '><h3 class='av-special-heading-tag '  >FAQs didn\u2019t solve your problem?<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb '  ><div class='avia_textblock' ><p>Below are several ways to help&nbsp;you<\/p>\n<ul>\n<li>Ask EDDIE Piano at&nbsp;<span class=\"AVANSERnumber\"><a href=\"tel:+6011 1722 5362\">+6011 1722 5362<\/a><\/span> (hotline number)<\/li>\n<li>Sent us email at <a href=\"mailto:support@pianomalaysia.com\">support@pianomalaysia.com<\/a><\/li>\n<li>Check&nbsp;our <a href=\"https:\/\/pianomalaysia.com\/new\/blog\/\">blog posts<\/a><\/li>\n<li>Schedule a visit at <a href=\"https:\/\/pianomalaysia.com\/new\/contact-us\/\">Setapak showroom<\/a><\/li>\n<li>Chat with us via FB Messenger<a style=\"all: none; cursor: pointer; box-sizing: border-box; display: block; font-size: 16px; font-type: arial; overflow: hidden; text-decoration: none; white-space: nowrap; user-select: none; background-color: #5a9ee8; background-image: url('https:\/\/pianomalaysia.com\/new\/wp-content\/uploads\/2017\/02\/facebook-messenger-icon-white.png'); background-position: 8px 8px; background-repeat: no-repeat; background-size: 22px 22px; border: 1px solid #5a9ee8; border-radius: 0px; color: #fff; height: 40px; width: 150px; line-height: 22px; padding: 8px calc(8px * 2) 8px calc(8px * 2 + 22px);\" href=\"https:\/\/m.me\/pianomalaysia\" target=\"_blank\" rel=\"noopener noreferrer\">Message Us<\/a><\/li>\n<\/ul>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Pre-sales questions, payment and delivery procedures, technical enquiries and more.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-109","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pianomalaysia.com\/new\/wp-json\/wp\/v2\/pages\/109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pianomalaysia.com\/new\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pianomalaysia.com\/new\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pianomalaysia.com\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pianomalaysia.com\/new\/wp-json\/wp\/v2\/comments?post=109"}],"version-history":[{"count":147,"href":"https:\/\/pianomalaysia.com\/new\/wp-json\/wp\/v2\/pages\/109\/revisions"}],"predecessor-version":[{"id":6044,"href":"https:\/\/pianomalaysia.com\/new\/wp-json\/wp\/v2\/pages\/109\/revisions\/6044"}],"wp:attachment":[{"href":"https:\/\/pianomalaysia.com\/new\/wp-json\/wp\/v2\/media?parent=109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}